IT Project Management has been in high demand, especially from the last five years. The in-house IT team do not have the expertise to handle the complexities of IT projects. They are also inadequately staffed. In most cases, they do not have the time to handle the project management responsibilities. For these reasons, companies prefer the services of an IT supplier with specialist expertise. They save time and money and more importantly the IT supplier’s resources help in improving the capabilities of the in-house IT team, besides benchmarking best practices and aiding in internal process improvements. There is now an increase in the number of companies offering IT support and IT Project Management.
The resources of the IT supplier are capable of working in different operating environments. Their experience of working for different clients, domains and expertise in various platforms helps them to train the in-house IT team. The in-house IT team are often compelled to work in different platforms and operating environments. This is most often a business compulsion. Their clients migrate to different operating environments and platforms. During such migrations and changes, it is not possible for the in-house IT team to deliver promptly, and require the assistance of a company offering IT support services. Similarly, the in-house IT team may have to complete the migration of the operating systems to different environments, to gain a competitive edge or to adapt to the latest market trends. Companies initially tried to address this problem by hiring additional resources. However, this takes lot of time and also involves hiring costs. Hiring consultants is another alternative, but the services of consultants are either too inflexible or quite expensive. Therefore companies availed the services of an IT supplier offering IT Project Management services on a co-sourcing model. In a co-sourcing model, the resources of the IT supplier supplement the in-house IT team.
The other advantages of availing the service of IT suppliers who offer IT Project management is that their resources are available to serve both on a full-time and part time mode. Similarly, IT suppliers provide resources with bi and multi lingual capabilities. This helps to eliminate barriers of not knowing the local language. The IT supplier’s resources manage the operations of different regions, through a centralised help desk. The centralised help desk provides round-the-clock support to different regions. This reduces expenses on business travel. Similarly, projects are completed quickly. This helps to improve customer satisfaction levels. The sales team can leverage this advantage to implement account management initiatives.
This reduces expenses on business travel. Similarly, projects are completed quickly. This helps to improve customer satisfaction levels. The sales team can leverage this advantage for account management initiatives. This reduces expenses on business travel. Similarly, projects are completed quickly. This helps to improve customer satisfaction levels. The sales team can leverage this advantage for account management initiatives.
IT project management has proved to be a winning advantage for many companies. It not only helps them increase revenue and improve efficiency, but also in becoming a preferred service provider.
